FAQ

1. What does Nimbly offer?

A fast, flexible and cost-effective recruitment platform for casual, temporary and seasonal vacancies Nimbly is a new recruitment solution using technology to connect employers and job seekers directly. Fill your staffing requirements on demand , with our simple pay as you use model and no upfront fees. Plus, Nimbly will take care of administration. Enjoy full control and choice along with 24/7 access. We also provide Nimblers with complete control and choice over when and where they would like to work.

2. What's the difference between using Nimbly staff and a traditional staffing agency?

Nimbly is a transparent platform that has a rating and review system, so you can see previous reviews of Nimblers and Nimblers can also see reviews on employers.
Nimbly is open 24/7 so you can post an add at any time of the day and communicate directly with the Nimblers. This means that you can fill shifts quickly and easily and negotiate pay rates directly with the Nimbler. Our badge system lets you see if the Nimbler has been recently drug checked, reference checked, criminal checked, license checked, all the things that traditional agencies may do. Once the Nimbler is hired, we take care of the admin, with regards to paying the Nimbler. You just need to pay the invoice we send you.
Don’t have time to post jobs and pick people? No problems, just give us a call/email and we can do the leg work for you. There is an additional 5% charge for this service. Just tell us what, when and where you need people and we will do the work.

3. How much does it cost to use Nimbly staff and service?

Nimbly is a pay as you go service and there are no upfront fees. You do not have to pay to register to use the service and you do not have to pay to post a job. We charge 18% of the staff pay (which includes the hourly rate that you agree upon with the Nimbler + Kiwisaver 3% + holiday pay 8%)

4. Why should I rate Nimblers?

Your feedback helps build trust and keep Nimblers motivated and engaged on their job as they try to maintain a high rating to give them better access to other shifts. It also enables you to see Nimblers’ previous performances and in this way helping us keep building a high quality and transparent service. Please remember, any feedback you provide must not be offensive, defamatory or retaliatory language or content. Keep it constructive, considerate and clean.

5. Are breaks essential? Do I need to pay workers for breaks?

Employees need downtime to rest, eat and take care of personal tasks. They get paid during rest breaks, but not during meal breaks. Time out helps your people stay focused during their working day, and prevents overtiredness. Here's a link to Employment NZ with more information: Minimum rest and meal breaks for employees

6. What if I need a mixture of different job roles for one shift?

You will need to post separate jobs for the different roles you need to fulfil. For example, if you need a waitress and a waiting staff, you will have to create one job post for the waitress and a another one for the reception staff.

7. I need to cancel staff and my event is starting tomorrow.

Cancellation of a Nimbler by you within 24 hours of the due time that the shift is due to start is subject to a charge equal to the sum of four (4) hours of Nimblers’ time or the amount of time that the Nimbler was contracted to work, whichever is less, calculated in accordance with the hourly rate agreed under the terms of the shift. The Nimbly fee also applies. Client requests to change or cancel a shift must be submitted to Nimbly via the website: Go to your dashboard and under the assigned tab click on the particular job, and next to the worker’s name click on the Cancel Worker button. Alternatively, requests may also be submitted by email to [email protected]

8. I need less staff and my event is starting tomorrow

Cancellation of a Nimbler by you within 24 hours of the due time that the shift is due to start is subject to a charge equal to the sum of four (4) hours of Nimblers’ time or the amount of time that the Nimbler was contracted to work, whichever is less, calculated in accordance with the hourly rate agreed under the terms of the shift. The Nimbly fee also applies. Client requests to change or cancel a shift must be submitted to Nimbly via the website: Go to your dashboard and under the assigned tab click on the particular job, and next to the worker’s name click on the Cancel Worker button. If you have a large number of Nimblers booked that you'd like to cancel, please contact our support team on [email protected]

9. I need more staff and my event is starting in 1 day / 1 hour!

We are confident we'll be able to meet your last-minute staffing demands, so please post the shift as soon as possible. If you are struggling to fill the shift, it may help to raise the hourly rate. If you need any help, please contact us on [email protected] and write URGENT in the email subject.

10. I need to cancel a shift. Will I be charged for it?

If you cancel a shift up to 24 hours before the due start time, you won’t have to pay anything. If you cancel a shift within 24 hours of the due start time, you’ll have to pay equal to the sum of four (4) hours of  Nimblers’ time or the amount of time that the Nimbler was contracted to work, whichever is less, calculated in accordance with the hourly  rate  agreed under the terms of the shift. The Nimbly fee also applies.

11. I need some staff to stay later than the booked hours.

Our workers are aware that sometimes they will be required to work later than planned. Simply ask the workers if they can stay the extra hours, and should they agree, you can edit the required number of hours on the posted job to reflect the extra hours worked. If not, find workers at the last minute on the app. Please note that a Nimbler has the right to refuse to work past the contracted times agreed under the terms of a shift.  When Nimblers work more hours than initially confirmed, it will be added to your final payment. Please remember to edit and approve your timesheet accordingly.

12. I need Nimblers for more time than the booked hours.

If you need staff for longer than you anticipated, simply ask the workers if they can stay the extra hours, and should they agree, you can edit the required number of hours on the posted job to reflect the extra hours worked. If not, find workers at the last minute on the site. Please note that a Nimbler has the right to refuse to work past the contracted times agreed under the terms of a shift.  When Nimblers work more hours than initially confirmed, it will be added to your final payment. Please remember to review and approve timesheets accordingly.

13. Some staff are severely late or didn't show up.

Please contact our customer support team as soon as possible if you've experienced a no-show and we'll help to you to find a replacement as soon as possible. If you've experienced a no-show but you do not need a replacement, simply cancel the booking and write the reason for cancelling eg: ‘ Nimbler didn’t show up’, so we can ensure you are not charged.

14. Can I amend the shift hours or pay rate once I created the booking?

Should you need to update the details of a shift, be it numbers of hours, start/end times, uniform or something else - once the details have been updated on the posted job, we recommend that you message all affected staff to inform them regarding what changes have taken place to the shift(s) that they are booked for.

15. Can I choose who I hire?

Yes, unlike traditional agencies, we believe a transparent model will ultimately  build trust and lead to better service quality. You can browse workers' profiles, which includes a profile photo, verified roles and experience, skill sets  and ratings from  previous jobs. Nimbly  makes it simple for you to hire  the candidates you want, so you can be confident you are choosing a suitable worker for your shift(s). 

16. A Nimbler hasn’t turned up. Will I have to pay the original fee even though they didn’t show up?

No. If a Nimbler is absent from a booked shift, you will not have to pay them. If they work fewer hours than originally booked, you will only have to pay for those worked hours. Please remember to cancel any absent Nimbler on the posted job, and edit and approve the timesheet accordingly.

17. I really like some of the staff I've hired and I want them to work for me again. How do I add them to 'My Favourites’?

You can browse workers profiles and add them to your 'Favourite workers’ section by clicking on the heart shaped button from the workers’ profiles. You can access your pool of favourite staff from the Favourite workers’ section on your profile. You can remove a worker from your list of favorites by unclicking the heart shaped button on their profile.

18. What are the different ways to choose workers?

After creating an job advert, you have 2 ways of filling it:
  1. Invite your favourite workers to apply.
  2. Receive application from workers who applied for your job and review their profile. If they meet your requirements click Hire.
  3. 'Browse workers’ lets you browse all workers and manually select and handpick workers to offer the job(s) to.

19. What if I don't know how many staff I need yet when creating a job post(s)?

We recommend you create a job posting for the minimum number of staff you'll need, to ensure you secure your favourite workers. You can always increase the number of Nimblers closer to the event date.

20. When is the money taken from my account?

You will receive an invoice upon approving a  Nimblers’  timesheet.  The invoice issued by  Nimbly  must be paid by the due date  stated  on the invoice, which is  7  days from the invoice date.

21. I don’t agree with the timesheet a worker submitted, what should I do?

You should only sign off timesheets when you agree on the records tracked by the Nimbler. In the instance that you believe the info is wrong, reject the timesheet and contact the Nimbler to sort out and submit a new timesheet.

1. How old do I have to be to use Nimbly?

By joining, a Nimbler confirms that they are aged 18 or over and are legally capable of entering into binding contracts.

2. Can I choose what roles I work and where I work?

Yes, you can apply to all the shifts that match your profile, interest and experience. Nimblers can choose when, where and how often they work.

3. How long can a shift be?

Shifts can be a minimum of 1 hour and a maximum of 12 hours.

4. How long does it take to get an offer after I have applied?

This depends on when the client gets a chance to review your profile, it may take a few minutes to a few hours.

5. I can no longer work a job I applied for.

Don't worry! If you have received an offer from the client, simply decline the offer by not clicking on the Apply button.

6. How much do I get paid?

You get paid hourly at the rate specified for your shift, which includes your holiday pay (we think it's unfair that we keep any of that), for any hours that you worked.

7. Do I have to pay tax with the income I earn with Syft?

If you’re earning any sort of income, you have to pay tax. Make sure you're paying the right amount so you don't end up with a large bill. If you’re earning wages and you’re on the right tax code, you won’t have to do anything at the end of the tax year. Your employer will deduct tax using the code you gave them when you started work. Make sure they’re using the right code or you could pay the wrong amount of tax. More info on this link: How to pay tax

8. How and when do I get paid?

You’ll be paid into your nominated bank account the next available business day following the client’s approval of the timesheet.  Timesheets and approvals must be submitted by 9 PM on the final day of employment, or by 9 PM Sunday night for employment lasting more than a standard week (for weekly pay). Please check your payslip carefully and if you found any missing payments, please contact us on [email protected]. State the shift date, client name and missing hours. The team will then check with the client and rectify for you asap.

9. What if I have an emergency and I have to cancel a shift in less than 24 hours?

Should you wish to cancel a shift within 24 hours of a shift start, you will be able to do this through the website and you should message the employer as soon as possible so they can start looking for your replacement. However please understand that you will incur a strike to your account.

10. I want to cancel a shift (more than 24 hours before)

If you wish to cancel a shift more than 24 hours of the shift start, you can do this via the website. Shifts cancelled outside of the 24 hour window will not result in a strike on your profile, only cancellations within 24 hours will.

11. I forgot I have signed up for a shift and I can't make it now!

You can cancel the shift via the website by clicking on the ‘Cancel shift’ from the job view, but remember that cancellations within 24 hours of the shift start time will result in a strike on your account. If you are cancelling last minute, you must message the client that and let them know your reasons for cancellation.

12. I was asked to work longer hours than what has been booked

You are not obliged to work longer hours than booked, but if you are able to be flexible, it is always appreciated by the client and us! You will be paid for any extra hours you worked, just edit the time on the timesheet under job view. Please note that the employer will need to approve these times, so payment may be slightly delayed.

13. How do I get my identity verified? Do I have to?

Only verified workers can get access to shifts. To get your ID verified, you'll need to obtain the ID badge. Go to the badges section on your profile and follow the steps to get verified After successfully verifying your identity session, the ID badge will show a green tick on your account.

14. How do I get a Police check Badge? Do I have to?

Police checks are not a requirement to be able to apply for shifts but if you do want to give employers peace of mind and that way increase your chances of getting more shifts, you can send us your interest to [email protected] and we will send you all the instructions to get the process started.

15. Driver’s license Badge? What’s it for?

This is not a requirement to be able to apply for jobs but if you have a special driver’s license such as for driving a forklift or trucks you can let employers know by obtaining this badge. Go to the badges section on your profile and follow the steps to get verified

16. Do I need to get drug tested? How can I do that?

This is not a requirement to be able to apply for shifts but if you do want to give employers peace of mind and that way increase your chances of getting more shifts, especially those jobs that are higher risk and if this is a condition of your appointment in accordance to the workplace policies. You can send us your interest to [email protected] and we will coordinate with you to get a drug test done.

17. What if I'm running late?

Please message the client via the messaging system on the website to apologise and let them know you're on the way. You could also contact us on [email protected] so we can make sure your message gets delivered. Please write URGENT on the email subject so we can get to it as soon as possible.

18. Why should I rate employers?

Your feedback is a good way to help build trust and let your fellow Nimblers know how your experience with working for that employer was. Please remember, any feedback you provide  must  not  be  offensive, defamatory or retaliatory language or content. Keep it constructive, considerate  and  clean.  

19. Can I apply to more than 1 job at a time?

Yes, you can, as long as one shift doesn’t conflict with the other on the same day.

20. The employer rejected my timesheet, what should I do?

The employer may have rejected your timesheet because they may believe the records are wrong. Please contact them to sort and submit a new timesheet.

21. How do I save Nimbly to my phone's home screen?

Access to your dashboard easily by adding NImbly to your home screen on your Android or iPhone
In Android:
1. Go to Nimbly.co.nz on your mobile.
2. Tap the menu button at the top right corner.
3. Tap Add to Home screen
4. In the prompt that pops up, give your shortcut a name, then tap Add
5. On your Home screen, drag the shortcut to your preferred spot
In iPhone:
1. Go to Nimbly.co.nz on your mobile.
2. Tap on the bookmark icon.

3. Tap on 'Add to home screen'.

4. Edit the shortcut name and tap on the 'Add' button.
5. See the shortcut appear